CLOTHES MANUFACTURING FAQ

FREQUENTLY ASKED QUESTIONS

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Who we are

Are you an agent or a manufacturer?


We are a clothing manufacturer with the manufacturing site located in West London.




What services do you offer?


We offer the following services: Creative pattern cutting First sample making Making individual garments to order (bespoke, M2M, made-to-order, etc.) Pattern alterations Garment alterations Covered buttons to match your garment




How many years of experience do you have in manufacturing?


We make clothes in the UK since 2000. The overall experience in manufacturing is 24+ years.




What type of clothing do you manufacture?


We manufacture the following: Menswear Womenswear Tailored Bridalwear Can't see the clothing you need on this list? Get in touch and see how we can help.




Do you work with startup fashion brands?


Yes! We work with emerging designers on a regular basis and have the necessary expertise to guide you in the right direction to ensure your first collection is made to the highest standards.




Can I visit the factory before placing an order?


Yes! We encourage visits to the factory as we would love you to see who makes your clothes and what equipment we have in place. To book a factory visit, please book your appointment here




What type of fabrics do you work with?


We work with a very, very wide range of fabrics. Those are inclusive of and not limited to: >Silk >Georgette >Crepe >Beaded or unbeaded lace >Lycra >Cotton >Leather >Fur >Satin >Quilted fabrics >Tweed >Linen >Velvet >Mesh and tulle >Canvas >Jersey >Cashmere >Wool >Boucle >Batiste >Corduroy >Fleece >Felt >Grossgrain >Jacquard >Mohair and more!




Where does production take place?


Clothing production takes place in our West London studio.




Who are your clients?


Our clientelle is an ever-growing list of high-street labels, emerging brands, couture fashion designers and bespoke clients. Some of the clothing we make is worn by the members of the Royal family and often seen on British celebrities. We offer an individual approach to every client regardless of their clothing line's selling price. To see the full list of our clients please click here.




What type of products do you NOT manufacture?


We do not make the following types of products:

  • Childrenswear
  • Hats and caps
  • Face masks
  • Gloves
  • Bikers gear/Motorcycle clothing
  • Luggage bags
  • Upholstery
  • Curtains and blinds




What is your Minimum Order Quanity?


Our Minimum Order Quanity (MOQ) is one garment. Ideal for bespoke orders, made-to-order business models os startin designers.




What is the total production capacity of the factory?


We produce over 80 garment a week.




What are your lead times?


For individual samples development including toile fitting etc. 3-10 days For a collection of 5-12 samples including toile fittings 2-4 weeks For 50+ garments 4-6 weeks Remember: larger orders tend to be booked in advance whilst individual samples have quicker turnaround times. To find out our availability on order contact us today




Do you make corsets?


Yes. Our corsetier's experience extends to years of practice and delicate handwork. We put hours of craftsmanship into turning your sketches into a sophisticated piece of art. To see our work please visit the Bridal Gallery page




Can I see samples of your work?


Yes! Whenever you visit our studio you are always welcome to see what's in the making and the quality of our finishing. One of the bridal examples is below. To see more dresses we made please visit our Bridal Gallery page





Money Talks

How much does it cost to alter a pattern?


Pattern alterations are subject to £25+VAT per hour. We will provide you a total guide price before we start altering the pattern so you can make the right decision about placing and order. To get a quotation or place an order, please contact us




Do you offer fast-fashion production prices?


No. We are an ethical high-end manufacturer which means we will never underpay a worker or allow bad working conditions to offer low-cost manufacturing. Neither do we compromise on quality to offer you a cheap product.




How do you price your services?


We price each product and every alteration individually. However, there are two pricing methods we use: >Set price per hour >Set price per style Price per hour method is used when making bespoke, occasion, and bridalwear garments and alterations. These garments either involve a lot of hand work or contain trims that take longer to place on the garment (lace motifs, individual spike studs, beading, etc.) All other garments are priced using a set price method. This means we will provide you an estimated price beforehand so you can make a decision about placing the order with us. Rememeber, we will never charge you more than the price we quoted.




What's included in the first sample development price?


Assuming that we are creating a sample from design sketch/tech pack/ inspirational photo:

  • Pattern creation
  • Toile fitting
  • Toile fabric cost
  • Fit changes
  • Sample sewing and approval




How much does is cost to sew one garment?


The cost of one garment manufacturing depends on a number of factors: >Garment style >Fabric selected for the final product >Number or garment(s) per style, size and colour To get a quotation for your design, please contact us




What's included in the pattern & toile price?


Pattern creation Toile fitting Toile fabric cost Fitting and fit changes Pattern approval




What types of payment do you accept?


We offer the following payment types: BACS (Free) Over-the-phone card payments (2% fee) In-store card payments (2% fee)




I have delivered all items but haven't paid. Will you start making my garments?


To start making your garments we require 50% of the total order sum upfront.




Can I collect the garments and pay later?


Unfortunately, we do not offer credit account openings. All orders have to be paid for before garments are collected/sent out. No garments will be released if the balance has not been cleared.




What are your payment terms?


The following payment procedure applies to all orders small and large: Receive a pro forma/estimate/quotation Approve the order by placing 50% deposit We get started and produce the requested apparel Ensure you are happy with items produced Pay the remaining balance and collect Important: no items will be released unless the order has been paid in full. Please organise your finances in a timely manner.




Late payments and overdue invoices.


- New orders: It is best if you process the initial 50% payment in advance to give us enough time to create the patterns, cut and make the toile for the fitting. If you have been given a fitting date and have not processed the initial 50% payment or processed it shortly before the appointment, we will not have enough time to cut the patterns and make the toile. We will start working on your garment after you paid the first half which means delays in initial payments may mean the need to reschedule your toile fitting. - Ready orders: We have a 'Payment Before Collection' policy which helps us reduce delayed payments to minimal. Kindly note that ready items will not be released until the balance is cleared. Late invoice payments and subject to an administrative charge and interest on balance.





Delivery

How can I receive my items once they are ready?


We offer two types of services: Collection in-store - FREE Delivery to the location - fees apply You can also arrange a courier yourself - FREE




Can I collect my items in store?


Yes! Simply agree on the time and date of collection with us and we will get the items packed ready to go.




Do you offer delivery in London?


Yes! We have same-day delivery courier service. Priced individually and you can always track the courier on the map.




Do you offer delivery outside London?


Yes! We use Royal Mail Tracked services. Fees apply. Price depends on the size and weight of the parcel.




Do you offer international delivery?


Yes! We use one of the following services: Royal Mail Parcel Force DHL Fees apply. Price depends on the size and weight of the parcel. NOTE: you may need to clear customs fees if those apply in your country




What types of delivery services do you offer?


We offer the following delivery services: Royal Mail Tracked Royal Mai Next Day Guaranteed Royal Mail International Tracked, DHL, UPS, DPD, Parcel Force Same-day courier delivery (available in London only)




Can I arrange my own courier instead?


Yes! If you arrange your own courier you must inform us about it. We will not release an item if we have not been informed of a courier booked for the product safety purposes. Also, we have dozens of couriers collecting throughout the day and want to make sure your product is sent with the correct courier to the correct address. All we need to know is: Date and time of collection arranged Courier company name Delivery address




Do I pay for postage and shipping?


Yes. Fees depend on the size and weight of the parcel and the type of a service selected.




Do you offer same day delivery in London?


Yes, we offer same day delivery in Central London. The latest we can arrange a courier is 3 o'clock in the afternoon. Couriers requested after 3 pm will be allocated to the following working day deliveries list.




How much does the same day courier cost?


Same day courier deliveries are priced individually. The longer the distance between us and the final destination is, the more it costs to deliver.




What are your postage and shipping rates?


Each parcel is priced individually depending on the size and weight of the package.





Order placement

Do you offer pattern alterations?


Yes! Simply provide all details of alterations you require for an accurate quotation




I have the pattern ready. Will you sew the garment for me?


Yes! Provide us with the pattern and clear instructions (tech pack, CAD, sketch or a list of notes). For more information visit our made-to-order page.




Do you require tech packs to quote a first sample/pattern price?


Tech packs are the best way to deliver a clear message about the garment specifications, measurements, etc. However, we can quote a price based on: >Accurate sketch with clear instructions >CAD >Inspirational photo >Physical garment nearest to the desired style




What do you need from me to give me a quotation?


All we need is answers to the below questions: >Do you already have the patterns? If not, we can create those for you >Do you have the patterns graded or shall we grade them here? >What fabric do you intend to use for the garment(s) >How many units per size and colour do you require in the same style to be made? >When do you plan to start production? >When is your deadline? Note: production quotation is differend from individual sampling quotation. See the next question.




What type of fabric do you use for toiling/muslin?


Calico is the most popular choice for muslin/toile creation. However, we always select the fabric nearest to your garment's quality. For example, if you order a silk chiffon wedding dress, we will use an inexpensive alternative nearest to the quality of your dress's fabric. You can always deluver your own toiling fabric instead.




How do I place an order with you?


In five easy steps: Send a quotation request Receive a quotation within 24 hours Pay a deposit Arrange a fitting and a collection/delivery date Pay the balance and collect or we will deliver instead




Who makes my clothes?


We are a team of ten pattern cutters and sample machinists who make your clothes in our West London studio. There is no forced, bonded or involuntary prison or child labour. Check our Ethical Policy and Equality and Divercity Policy pages.




Can I order pattern/sample only or do I have to buy the full service?


You can order ANY service you need. Be it a minor pattern/garment alteration or a CMT production.




Do you offer block patterns?


We do not offer block pattern services. Each and every pattern we create is made from scratch for every client. We never sell or reuse one pattern for more than one client




What is your Minimum Order Quanity?


Our Minimum Order Quanity (MOQ) is one garment. Ideal for bespoke orders, made-to-order business models os startin designers.




Can I organise delivery of fabrics and trims to your studio?


Yes! Instead of ordering raw materials to your home/studio and then delivering it to us, simply enter our address when placing an order with the supplier and save on logistics costs. Don't forget to add your (brand) name on the package so we know it's coming from you. We receive dozens of packages every day and want to ensure to allocate it to the right order and client file.




Do you take on small production quanitites?


Yes! We can make as little as one, twenty, fifty or even more production runs. To request a quotation please get in touch.




Can I buy a sample before placing an order?


We do not sell our samples or patterns as we do not carry stocks. All sample and pattern orders have to be placed based on your designs.




Do you offer designs I can choose from?


We do not offer existing garment design templates. All garments are produced from scratch, therefore, all designs will have to be provided by our clients.




Do you supply tech packs?


We do not supply tech packs. Tech packs should be provided by our clients along with their design templates. We can, however, provide additional sewing/cutting/other instructions you can add to your tech pack for our clients. This service is subject to £25+VAT ph.





Equipment/Techniques

What type of equipment do you have?


We constantly invest in the latest equipment to make your clothes picture-perfect for the photoshoot, fast for the stock availability and long-lasting for the end user. We are equipped with the following machinery:

  • Industrial fusing press
  • Industrial lockstitch machines
  • Industrial cover stitch machines
  • Zig Zag machines
  • Industrial buttonhole machines
  • Industrial 'Babylock' overlock machines
  • Industrial Three- and Four-thread overlocks
  • Industrial steam press ironing boards
  • Professional rotary cutters





Emerging Brands

How much does is cost to sew one garment?


The cost of one garment manufacturing depends on a number of factors: >Garment style >Fabric selected for the final product >Number or garment(s) per style, size and colour To get a quotation for your design, please contact us




What types of fabric do you work with?


We work with a very, very wide range of fabrics. Those are inclusive of and not limited to: >Silk >Georgette >Crepe >Beaded or unbeaded lace >Lycra >Cotton >Leather >Fur >Satin >Quilted fabrics >Tweed >Linen >Velvet >Mesh and tulle >Canvas >Jersey >Cashmere >Wool >Boucle >Batiste >Corduroy >Fleece >Felt >Grossgrain >Jacquard >Mohair and more




Do you require tech packs to quote a first sample/pattern price?


Not necessarily. We can quote a price based on: >Accurate sketch with clear instructions >CAD >Inspirational photo >Physical garment nearest to the desired style




What's included in the First Sample Development price?


>Creation of the pattern from scratch >Toile fitting with the Head Fitter and Production Manager >Toiling fabric >Finalising the pattern amid the toile fitting adjustments >Sewing of the garment ready to wear




Do you work with startup fashion brands?


Yes! We work with emerging designers on a regular basis and have the necessary expertise to guide you in the right direction to ensure your first collection is made to the highest standards.




What's involved in turning my collection into reality?


  • Design
  • Pick fabrics
  • Decide on trims
  • Create pattern
  • Fit a toile
  • Finalise pattern
  • Sew sample
  • Approve sample
  • Grade patterns
  • Deside on production size and amount breakdown
  • Produce
  • Collect
  • Sell and make a profit!




Do you work with students?


Yes! We love helping students with their final year collection or any other types of garment manufacuring services they need. See what services we offer here ot contact us. Note: we do not offer student discounts.




What size should be my fist sample?


The size of the first sample depends on a number of factors: Size of the fit model Size of the model for your photoshoot Size of your customer audience you are selling these garments to (i.e. if you are setting up a plus-size brand, your first sample should be made to fit a cusvascious person)




I have little to no experince in the fashion industry but I want to set up myown clothin line. Will that be a problem?


We believe you will have done good research on manufacturing and the fashion industry in general before you embard on setting up a clothing line. However, even having done the research yourself, it is not always you have what it takes to board on a new business idea straight away. We work with clients of different level of expertise and for clients who have little to no background in manufacturing. For such clients, we offer a one-to-one two-hours consultation tailored to your needs. To find out more about it please visit our Emerging Brands page. Alternatively, contact us now.




Do you work on a made-to-order basis?


Yes! This service is popular with startup brands who place an order after they sold an item on their website. Learn more about the made-to-order process here.





Manufacturing Process

Where does production take place?


Clothing production takes place in our West London studio.




Can I apply changes during the toile fitting?


Yes! Fit changes are free of charge. Design cnahges are subject to additional fee.




Can I apply changes AFTER the first sample has been developed?


Yes! If you changed your mind about the initial design you developed, we can either alter the initial sample or create a new sample. Fees apply.




Who makes my garments?


We are a team of 10 experienced industry specialists whose clothing were worn by the members of the Royal family and many celebrities around the Globe. We always manufacture on site meaning you can meet the person who cut the pattern, made the garment or pressed and packed it. To book a visit to the factory please contact us




What's involved in turning my collection into reality?


Design Pick fabrics Decide on trims Create pattern Fit a toile Finalise pattern Sew sample Approve sample Grade patterns Deside on production size and amount breakdown Produce Collect Sell and make a profit!




Can I visit the factory during the manufacturing process?


Yes! We will always keep in touch with you on a regular basis and keep you informed about the process. And you always welcome to come and see what's happening




Can I apply DESIGN changes during the toile fitting?


Yes! Unlike fit changes, design changes are subject to an additonal cost. Each design change is priced individually.




What types of specialist seams do you offer?


We offer the following types of finishing stitches:

  • Zig Zag
  • Flatlock
  • Overlock
  • Baby lock
  • Coverstitch
  • Pin-hemming
  • Hand-rolled hemming
  • French seam
  • Flat seam
  • Binding
  • Lapped seam
  • Decorative corded/piped seam
  • Linen seam and more!




Are you able to produce from my own patterns?


Yes, we are able to. We would require the following from you if doing so:

1) Patterns marked with the indication of sizes and style numbers
2) A size chart as a reference
3) Tech packs or any detailed drawings for specifications of your designs

The above are compulsory deliverables from the client to allow us to visualise your design ideas clearly and accurately





Ownership rights

Why don't you offer block patterns?


We believe it is unethical to reuse a single block pattern for different clients. Each and every pattern we create is made from scratch for every brand. We never sell or reuse one pattern for more than one client. Your designs are safe with us.




Who owns the patterns?


We know that some manufacturers who create patterns retain ownerhsip rights for these patterns. These patterns are often retained by the manufacturer/pattern creator whilst you collect the sample. Patterns can be offered for sale to the client at an additional cost. This helps manufacturers retain their skills and potentially retain a client who was unaware of such terms thinking they would be able to collect the patterns at a later stage if they decided to move manufacturing from one service provider to another. With us, you are the owner of the pattern we create. We believe that you designed it, you paid for pattern creation, and you own it. The same system applies to toiles/mockups we create. Feel free to collect them as you may find them useful for future product developments.




What is NDA?


NDA stands for Non-Disclosure agreement and is either a verbal or a signed agreement between us, the manufacturer, and you, the client. Whether or not we have a n agreement in place, we will never share your designs or any other type of sensitive information with third parties. Neither will we sell or lend your patterns, etc. to other clients or reuse them for your competitor eve if they are similar in design. Rest assured that each and every client is important to us as much as confidentiality is important to you.





After-Sales Service

My garments are ready and paid for. Will you store them for me?


In most cases, garments are collected straight after they have been made. However, sometimes designers give up on their business idea and do not return to collect their fabrics/garments. We retain the right to store items here for no longer than sixty days after which these items will be disposed off.




I no longer want to collect my garments. What's next?


If you gave up your fashion business idea, you should still collect your items as we do not offer free storage solutuons. If the items are not collected withing sixty days, we retain the right to dispose of them.




Questions or comments?


Our perception of success means we can adjust ourselves to the personality of the client. Thus we encourage any feedback and comments you would like to make. Visit our Customer Service Page.





Bridal&Occasion Wear

Do you work with large bridal brands?


Yes we do. We can produce either patterns, toiles, samples or manufacture bulk orders or work on a made-to-order basis




Do you work with independent bridal designers?


Yes!




Who are your clients from the bridal industry?


You can find them on our full client list here. Click the logo on the clients list page to view what types of garments we make




Do you work with silk?


Yes




What types of bridal/occasionwear fabrics do you work with?


We work with a range of delicate fabrics ranging from silks and taffeta to heavily-beabed lace and marabous. Those include and are not limited to: Sequinned fabric Marabou Mongolian fur Soft jerseys Tulle Stiff net Soft net Organza Silk Lace




Do you offer hand-placed motifs service?


Yes.




Do you make Asian occasionwear?


Yes. Note: we do not offer heavy beading services which means you fabric will have to be pre-beaded or you may need to oraginse beading with a third party




Do you work with pre-beaded fabric?


Yes.




Do you make matching bags?


Unfortunately, we do not produce evening bags here. However, we often use a partner company to help us make you a clutch to match your outfit.




Do you provide covered buttons?


Yes. We also provide covered poppers services on request. Cost per button/popper will be added to the bill/quotation.





Sourcing

Do you stock fabrics?


No. But we can outsource fabrics for:

  • Toiles (this is always included in the cost of our Pattern & Toile service)
  • Samples (Note: service fee applies on the total balance of the cost of fabrics/trimmings). Ninety percent of our clients tend to buy their own fabric as they know exactly what they want. If you are not sure what fabric to choose for your garment, we can guide you through during the manufacturing order placement process.
  • Bulk production orders (individual sircumstances may affect this service)




Do you supply trims?


We supply the following trims: Threads Fusing Shirt buttons (Note: a charge of £1+VAT applies ber set of buttons for one standard shirt/blouse) Cord/Piping Rubber tape Stay-on tape Hooks and eyes Certain types of poppers Matching covered buttons (Note: additional fees apply. Each button set is priced individually) There is no need to pay for the above trims UNLESS specified otherwise. Any other types of specialist trims such as zips, buckles, buttons, edge trims and fancy/specialis trims must be provided by the client.




Can you recommend me where to buy fabric?


We can always advise you on what fabric to buy for the samples and where to buy it from. Note: we do not work with fabric manufacturers directly and cannot offer or recommend you a place to source fabrics at a wholesale price.




Where do you source the trims from?


All trims and packaging is sourced from the UK-based suppliers and manufacturers. We keep it as British as possible.




What is the cost of fabric/trims sourcing?


The cost of sourcing service is £45+VAT ph plus cost of fabrics and/or trims. You can book the service here.




Why do I have to pay for sourcing service?


Sourcing trims and fabrics is time-consuming. We contact a number of suppliers, local and international, get you the best prices, create artworks if required, order swatches or samples, pay for those samples/swatches. To cover these costs, we apply a Sourcing Service fee payable by the client (you). But you can always avoid these costs by sourcing fabrics and trims yourself.




Can I visit the factory to choose fabrics?


Yes, definitely, if you are in London. However, it's not necessary for clients to visit our studio to choose fabrics as we can arrange fabric swatch delivery to your address by post. For international clients, we will have to arrange for the fabric cards to be shipped to you at a fee.

If you are planning to make a visit, do let us know when is a convenient time for you to come by so that we can arrange a meeting in advance. It'll be good if you can provide some information regarding your order to us before you come by, so that we can prepare some of the fabrics you may like beforehand to ensure a productive meeting.





Labels and Packaging

Do you manufacture labels?


No. We have a list of suppliers on our Recommended Suppliers database where you may possibly find what what you are looking for. This Database is accessible only for our clients. You will need to have a password to be able to view this database.




Do you sew the labels on as a part of the manufacturing process?


Yes




How do you pack ready garments?


Ready-to-ship production garments are on a hanger, with a see-through plastic cover and a size tag on the cover. Ready-to-ship individual garments and/or small orders are on a hanger, with a see-through plastic cover and in a branded paper carrier bag. We use mailing bags to ship individual garments in post unless specified otherwise by the client.




Do I pay for basic garment packaging?


No. A polythene garment cover, a plastic hanger and a size sticker are included in the cost of production.





Quality Control

How do you ensure every garment you produce matches the requested standard?


We strive to deliver the highest quality garments to our clients. Our Sample Machinists have years of hands-on experience in making clothing from start to finish rather than doing piece work. Every Sample Machinist signs their name on the garment docket so we know who made what. We can always return to the person who made this garment and ask her to apply changes if need be.




Can I send my own Quality Control Manager instead?


Yes. This is normal practice. After we finished production and each item passed our QC checks feel free to arrange your own QC manager. We kindly ask you to inform us a couple of days before this visit so we can book the QC manager in and spend enough time with him/her.




Finished sample's dimensions are different to those on the flat pattern. What's next?


Many fabrics change in shape and size during the manufacturing process. These changes are detected whilst making the first sample and the client is informed about these changes in shape/size. The client is then to decide about whether or not he/she wants to keep the fabric or change it or account for these changes in the pattern. At times, this means making a new pattern and even a new sample. We provide this service upon request, at an additional fee. To avoid these costs, it is important that you choose the right cloth for your garment. - Often designers collect the sample and wash it in the washing machine to test if the garment changes in size after use. A similar scenario applies in this case, too. A client should always account for possible changes in fabric shape and garment size before placing an order.





Careers

Do you offer work placements?


Unfortunately, we do not offer work placements.




Do you offer internships?


Currently, we do not have internship opportunities available.




Do you hire?


We are always looking for skilled Pattern Cutters and Sample Machinists. To apply for one of these positions, please submit your CV and Cover Letter here.





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Each and every garment we make is carefully handcrafted in our West London studio. We proudly make it British since 2000. To verify our membership please click the relevant logo.

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